FAQ

Looking for International FAQ's? Click Here

SHIPPING (USA)

Shipping can get complicated, so we’ve taken the guesswork out of it. Pick your desired shipping method at checkout, and we’ll handle the rest! Once your order leaves our warehouse, we’ll send you a link to watch its progress, so you’ll know exactly when it will show up at your door. If you pay with Shop Pay, you can sign up for SMS notifications as well.

Shipping Speed Options:

Standard Shipping: 5 - 7 business days* from via DHL/USPS

Express Shipping: 3 - 5 business days* via DHL/USPS

*From date of order fulfillment.

Please note: the estimated delivery date is not a guarantee. We’ve streamlined our shipping process to make sure we’re doing everything we can to meet expectations, but, well, sometimes things happen! Don’t worry- if we have to make any changes to your order or your shipping, you’ll be notified right away.

LOVE AT FIRST WEAR GUARANTEE

Is this your first underwear order with us? Don’t start an online return until you read this!

Try on your first pair of TomboyX underwear risk-free to find your perfect fit. If you don’t love your first pair, let us know within 45 days by emailing help@tomboyx.com and we’ll either refund you or provide store credit- no return necessary!

Applies to all individual pairs of underwear. Does not apply to apparel, bras, multipacks of underwear, or swimwear.

To start a return or exchange, click here:

RETURNS

We cannot make changes to an order after it’s placed, so please make sure you put in the correct shipping address before you submit your order. Seriously. Shipping companies tend not to be flexible about this stuff.

Purchasing a gift?

Be sure to create a gift receipt you can email to the gift recipient, or print and include with the gift, in case they need to return it.

Here’s how to return your TomboyX gear:

Your first pair of TomboyX underwear is covered under our Love at First Wear Guarantee (see above).
After that, returns and exchanges for any item (except final sale items) are accepted within 30 days of the purchase date if they are unwashed, undamaged and in the original packaging.
Underwear items must also be unworn in order to be eligible for return or exchange.
All other items; bras, swimwear, loungewear, can be tried on and are eligible for return or exchange.

Once your return is scanned in by the carrier and on its way back to us, we’ll automatically issue your refund, store credit or send your exchange order to you.

EXCHANGES

Here's how to exchange your TomboyX gear:

Click the button below to either select a new size or apply the cost of your item toward a new purchase on our site!
Exchanges for any item are accepted within 30 days from the purchase date if they are unwashed, undamaged and in the original packaging.
Underwear items must also be unworn in order to be eligible for return or exchange.
All other items; bras, swimwear, loungewear, can be tried on and are eligible for return or exchange.

Once your return is scanned in by the carrier and on its way back to us, we’ll automatically send out your new items.

If this is your first order, STOP HERE! To use Love at First Wear, send us an email to help@tomboyx.com. If you initiate a return, we will be unable to honor this guarantee!

FINAL SALE POLICY

All final sale products are ineligible for a return or exchange unless required by law. Please review product descriptions carefully before purchasing. We may offer a replacement or store credit for specific scenarios however this is subject to circumstance and availability. This policy does not affect your rights under applicable US laws. We reserve the right to modify this policy at any time.

FAQ - General

Do you offer gift cards?

Yes! We are proud to offer digital gift cards in several different amounts all year round.

Once your digital gift card is purchased, a gift card code will be sent to the email address used for purchase. From there, you can forward it along to your lucky recipient, or print and hand deliver it. We currently don't offer physical gift cards in an effort to reduce waste as part of our commitment to sustainability.

*Please note that gift cards are non-refundable.

Do you offer gift wrap?

We are pleased to be able to offer gift wrap as an option available at checkout. Please allow an extra 24 hours for us to wrap and pack your gift up before shipping. Limit one per order, all items will be wrapped together.

If you have items that need to be wrapped separately, please create separate order(s) and add the gift wrap option to each.

How do I try on my underwear?

We are unable to accept underwear returns that have been worn, so please take care to try on your undies over another garment.

Do I have to pay for my return?

We are more than happy to cover the cost to ship your items back to us! It’s as easy as printing your pre-paid shipping label and sending your item(s) back.

How soon will I receive my refund or store credit?

As soon as your return is scanned in by the carrier and on its way back to us, we will automatically issue your refund or store credit.

What if I need to make a change to my order?

We cannot make changes to your order once it is placed, so please make sure you put in the correct shipping address before you submit your order. Seriously. Shipping companies tend not to be flexible about this stuff.

We put our heart and soul into our product and work hard to provide the best quality underwear. If you experience something off with your pair, let us know and send us an email to help@tomboyx.com.

I want to show a different name and/or email address on my account. How can I update it?

It's important to us to call you by the correct name you want us to use. If you'd like to change the name listed in your account, on shipping emails, etc., please emails at help@tomboyx.com.

FAQ - Rewards

How do I sign up for the rewards program?

Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you were already a member of our previous program, don’t worry, we got you. We’ve already moved your points over to our latest and greatest version.

Does it cost anything to join TomboyX Rewards and begin earning points?

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! We give you two ways to do it. When you’re ready to checkout, login to your account and begin the checkout process. Look for the dropdown where you can select how many points you’d like to redeem. Or if you’d rather, you can simply visit our rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

How do points convert to dollars?

Higher levels in TomboyX Rewards earn more points at a quicker rate, but 100 points always = $1 dollar. For Example, as an Essential member, you will earn 1 point for every dollar you spend. So, if you spend $100, you'll earn 100 points = $1 dollar.
Wen you move up to become a Luxe member, you will be earning points 1.25x as fast, ex. spend $100→ earn 125 points = $1.25 dollars.

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us and engaging with our brand.

How is my tier determined?

Your benefits level is determined by the amount you’ve spent with us. Anyone can become an Essential member by signing up for an account and start enjoying the benefits. To reach: Luxe level, you must spend $200.
Once you qualify, you will instantly move up and have access to that level’s perks. As you move up in the levels, you will retain all benefits from your previous level.

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at help@tomboyx.com to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Still have questions? Find more answers about loyalty program here.

FAQ - Pay with HSA (Sika Health)

Can I use my HSA/FSA to buy TomboyX period underwear?

Yes! You can use your HSA/FSA dollars to purchase any period underwear on our website using the Sika Health "Pay with HSA" payment method. All eligible products will say "HSA/FSA eligible" under the product description. When you add HSA/FSA eligible products to your cart, you can select the “Sika | Pay with HSA/FSA” payment method and follow the instructions. No receipts, no reimbursements, no hassle.

What happens if I have both HSA/FSA eligible items and ineligible items in my cart?

It's fine if you have a mix of eligible and ineligible products. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal.

What if I don't have enough money in my HSA/FSA account to cover my purchase amount?

Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details like normal and follow the prompts.